CUSTOM AWARD QUESTIONS ANSWERED

Typically all custom orders take about 1-3 weeks to produce once the designs are finalized. This is based on our current production cycles and availability. We strive to get orders out as quickly as possible and we also offer rush production if requested.

Shipping times are based on the final destination and deadline, but can vary from 2-30 days typically. We send all orders direct to your delivery address, and we offer order tracking if requested in advance.

You have a few options including email, phone, web, or chat. However, before you get to the actual order there is usually at least one conversation that we will have with you to detail the order and make sure all the elements are correct. After an initial conversation we will quote you based on your requirements and make sure everything is perfect before payment is processed.

We accept credit cards, debit, Paypal, and bank transfers for all customers. Depending on your organization’s structure we may also accept purchase orders.

Of course! However, keep in mind that if production is underway we may ask for a fee to cover the change costs or unit price. Please note this may also affect your production lead time, shipping costs, and other factors related to the process.

We don’t have one, but please understand that we operate a factory that is tailored to high volume production. Our pricing guarantees start at 200 units, although we will always try our best to beat the competition no matter what the quantity. If we aren’t the most competitive quote you receive, just let us know and we will be happy to discuss it with you.

Sure! We actually started out with the same questions. After we ask you a few questions we can help make some recommendations on the right amount to order so that you have your bases covered.

Yes we can. In some cases we charge a fee based on the requirement and amount of work that goes into the design. Sometimes it’s free. Of course, we always appreciate your vision and insights on this to help guide us because its not always as easy as we hope.

Unfortunately because we produce custom made items we don’t do returns on them.

We produce based on mould designs and approved artwork, and always send you pictures of your items before shipping to ensure they are what you expect. Changes to the order after production normally require an additional cost.

We know how important awards are, and we always want to talk to our customers directly to make sure both parties understand the details of their products clearly. Once you are happy with all the details and the quotation is finalized, you can proceed payment. Then we confirm all the details through our final design drawing before going into production. From there you can sit back and relax, and once your amazing awards are completed we will send you a picture of the items for your confirmation before shipping. Then we supply you with the shipping details based on the method you selected.

After you receive the items, we hope that you will love them, and leave us some feedback on Google or Trustpilot.

If your organization is eligible for tax exemption we will ask you to complete a special form. Once we receive it back with a copy of your tax exemption certificate we will adjust your final price accordingly before payment.

We try to have the lowest price of ALL AMERICAN SUPPLIERS. We aren’t joking, and if you find another reputable company that is based in the USA that offers a lower price, we will do our best to beat it before you place your order.

You bet. If you are an event organizer feel free to contact us with all your event details and let us see if its a good fit. We love to support the organizations that make great events for their communities!

If it’s the exact same item we typically have a slightly lower cost for production. This is dependent on a number of factors including raw materials, shipping, quantity, finishing, and some other things. We typically keep moulds for 2 years once your order is complete, so you don’t have to pay for the mould cost again every year.

We produce both metal crafts and apparel items, and every order is custom made for you. So the images on our website are just for your reference and showcase the general types or products we produce. If you have an idea for a product but don’t see it on our website, odds are we can still make it if it’s in our industry. We won’t waste your time on this, but we do make some specialty products that we don’t advertise.

Of course we do! We can do all kinds of engraving, laser, etching, printing, dyed, stickers, and embroidery among others. Just ask Wendi or Justin and we will be happy to let you know if we can make it.

We calculate the price of your custom medals and awards based on the size, weight, intricacy, material, quantity, printing, personalization, colors, and accessories.

Apparel is calculated by a similar method but base material and time are more carefully evaluated in the quotation process.

Shipping is calculated by weight, size, speed, and location.

Typically zinc alloy is the most popular base metal used, but it depends on the casting process, and we can craft out of a number of others too. The price of the material used will be reflected in our item pricing.

Just let us know.

We prefer to receive design files in PSD or AI. However, we can work with a number of other file types and will redesign the file as needed. If you have some general type of design in mind but its based off a picture you have, go ahead and send it to us, we will be happy to redesign and customize it for your needs.

It depends on the colors, sizes, and differences, but if the changes are relating to basic finishing or other simple changes we try not to charge extra.

You will be hard pressed to beat our pricing as it is already. However, in some cases we offer discounted pricing for organizations that meet minimum order requirements, and/or centralized ordering for large groups and businesses. If you are ordering considerable volume every year you may qualify for these programs. These programs include affiliate, rebate, sponsorship, and distributor models. Ask us for more information and we will set up a call with you to discuss your situation in more detail.

For individual custom orders, they must be paid in advance of work.

For corporate and other large customers we offer 50% deposit, and 50% before shipping.

DON’T SEE THE ANSWER TO YOUR CUSTOM AWARD QUESTIONS HERE?

CONTACT US DIRECTLY AND WE WILL BE HAPPY TO ANSWER YOUR QUESTIONS.

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REGISTERED BUSINESS ADDRESS: 2501 KRESKY AVE NE SUITE F. CHEHALIS, WA 98532 - (360) 262-6477 - BUSINESS HOURS 9AM TO 7PM BY PHONE & EMAIL.