How long does it take to make and receive my order?
Typically all custom orders take about 1-3 weeks to produce once the designs are finalized. This is based on our current production cycles and availability. We strive to get orders out as quickly as possible and we also offer rush production if requested.
Shipping times are based on the final destination and deadline, but can vary from 2-30 days typically. We send all orders direct to your delivery address, and we offer order tracking if requested in advance.
How do I place an order and what payment forms do you accept?
You have a few options including email, phone, web, or chat. However, before you get to the actual order there is usually at least one conversation that we will have with you to detail the order and make sure all the elements are correct. After an initial conversation we will quote you based on your requirements and make sure everything is perfect before payment is processed.
We accept credit cards, debit, Paypal, and bank transfers for all customers. Depending on your organization’s structure we may also accept purchase orders.
Can I change my order once its placed?
Of course! However, keep in mind that if production is underway we may ask for a fee to cover the change costs or unit price. Please note this may also affect your production lead time, shipping costs, and other factors related to the process.
What is the minimum order quantity?
We don’t have one, but please understand that we operate a factory that is tailored to high volume production. Our pricing guarantees start at 200 units, although we will always try our best to beat the competition no matter what the quantity. If we aren’t the most competitive quote you receive, just let us know and we will be happy to discuss it with you.
Can you advise me on the best size and quantity to order?
Sure! We actually started out with the same questions. After we ask you a few questions we can help make some recommendations on the right amount to order so that you have your bases covered.
Can you make the design for me?
Yes we can. In some cases we charge a fee based on the requirement and amount of work that goes into the design. Sometimes it’s free. Of course, we always appreciate your vision and insights on this to help guide us because its not always as easy as we hope.
What is your return policy?
Unfortunately because we produce custom made items we don’t do returns on them.
We produce based on mould designs and approved artwork, and always send you pictures of your items before shipping to ensure they are what you expect. Changes to the order after production normally require an additional cost.
What is the order process?
We know how important awards are, and we always want to talk to our customers directly to make sure both parties understand the details of their products clearly. Once you are happy with all the details and the quotation is finalized, you can proceed payment. Then we confirm all the details through our final design drawing before going into production. From there you can sit back and relax, and once your amazing awards are completed we will send you a picture of the items for your confirmation before shipping. Then we supply you with the shipping details based on the method you selected.
After you receive the items, we hope that you will love them, and leave us some feedback on Google or Trustpilot.
Do you offer Tax Exemption?
If your organization is eligible for tax exemption we will ask you to complete a special form. Once we receive it back with a copy of your tax exemption certificate we will adjust your final price accordingly before payment.
How competitive are your prices?
We try to have the lowest price of ALL AMERICAN SUPPLIERS. We aren’t joking, and if you find another reputable company that is based in the USA that offers a lower price, we will do our best to beat it before you place your order.
How much do the items cost and weigh?
There is no standard pricing, and there is no standard weight for products. Resellers have created this type of mentality and built it into their pricing to maximize profits. Generally speaking if you see standard pricing list for a custom piece, its based on the minimum cost that could be reasonably incurred. Especially with custom products you need to be aware of maximum and minimum thicknesses, material types/weights, and shipping to name a few.
We base the majority of our costs on estimated weight and processing, which usually results in 20-40% in savings compared to most resellers. Don’t take our word for it, ask us and the competition to quote and see how we measure up on the exact same product.
Do you sponsor events?
You bet. If you are an event organizer feel free to contact us with all your event details and let us see if its a good fit. We love to support the organizations that make great events for their communities!
What if I want to order the same item again?
If it’s the exact same item we typically have a slightly lower cost for production. This is dependent on a number of factors including raw materials, shipping, quantity, finishing, and some other things. We typically keep moulds for 2 years once your order is complete, so you don’t have to pay for the mould cost again every year.
Can I order something that I don’t see an option for on your website?
We produce both metal crafts and apparel items, and every order is custom made for you. So the images on our website are just for your reference and showcase the general types or products we produce. If you have an idea for a product but don’t see it on our website, odds are we can still make it if it’s in our industry. We won’t waste your time on this, but we do make some specialty products that we don’t advertise.
How do you manage quality and control it?
Quality control is a serious topic for us. Justin has a background in project management, and has also worked with various government and NGO entities to both set up and drive quality, standards, and testing in multiple industries over the last 20 years. While we do not openly share our QC manual and processes, we do stand by our products, their integrity, and our control of the mechanisms that meet and exceed that of most other companies.
Do you offer engraving and other types of personalization?
Of course we do! We can do all kinds of engraving, laser, etching, printing, dyed, stickers, and embroidery among others. Just ask Wendi or Justin and we will be happy to let you know if we can make it.
How do you calculate the price?
We calculate the price of your custom medals and awards based on the size, weight, intricacy, material, quantity, printing, personalization, colors, and accessories.
Apparel is calculated by a similar method but base material and time are more carefully evaluated in the quotation process.
Shipping is calculated by weight, size, speed, and location.
What are custom medals made of?
Typically zinc alloy is the most popular base metal used, but it depends on the casting process, and we can craft out of a number of others too. The price of the material used will be reflected in our item pricing.
Just let us know.
I have a design already, what file type can I send?
We prefer to receive design files in PSD or AI. However, we can work with a number of other file types and will redesign the file as needed. If you have some general type of design in mind but its based off a picture you have, go ahead and send it to us, we will be happy to redesign and customize it for your needs.
What if I have different finishes or colors for my order, is there a charge for this?
It depends on the colors, sizes, and differences, but if the changes are relating to basic finishing or other simple changes we try not to charge extra.
What kind of discounts, wholesale, and promotional codes do you offer?
You will be hard pressed to beat our pricing as it is already. However, in some cases we offer discounted pricing for organizations that meet minimum order requirements, and/or centralized ordering for large groups and businesses. If you are ordering considerable volume every year you may qualify for these programs. These programs include affiliate, rebate, sponsorship, and distributor models. Ask us for more information and we will set up a call with you to discuss your situation in more detail.
What are the payment terms?
For individual custom orders, they must be paid in advance of work.
For corporate and other large customers we offer 50% deposit, and 50% before shipping.